Visitor

 • 

1 Message

Saturday, August 2nd, 2025

Internet

I was told yesterday I wouldn’t have a service interruption and now my service is disconnected 

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Selected Oldest First

Official Employee

 • 

2.4K Messages

28 days ago

 

user_9s1i1y Hello! Thank you for reaching out to us here on our Community Forum. We will need to look at your account to see what was set up and why your services were still interrupted. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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