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user_dy41nk
1st Topic

Visitor

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2 Messages

Friday, July 18th, 2025 9:11 PM

Closed

Internet

Why was Service terminated and my bill was not due until August 9 so why was my service turned off on the 18th?

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Updated 

1 year ago

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Expert

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34.5K Messages

1 year ago

Moved to Customer Service as this is not Email related.

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XfinityAmandaB

Official Employee

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3.3K Messages

1 year ago

 

user_dy41nk That is a great question, and I understand the concern. I know if my services were interrupted before a payment was due, I would be reaching out for help as well. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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user_dy41nk

Visitor

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2 Messages

[Edited: Personal Information]

I am the account holder; [Edited: Personal Information] I’m SO thankful that an employee responded; I’d made up my mind that I’m going to part ways with X as I got through to a young woman who CONTINUALLY keep telling she didn’t find record of terminated service sent to my email [Edited: Personal Information] that my account is current (duh I paid it so my ring cameras etc back online AND to that all off she kept telling me it was only a scam email that generated message; in which I told her I’m going to remove my email address associated with X to which I was disgusted with the whole ordeal knowing Monday morning I’m getting a more reliable internet AND employees who KNOW what they’re doing; plus she NEVER answered my inquiry as to how, why my account was terminated for none payment on top of my account being set up for auto pay; constantly telling me my account was not terminated; it was.

(edited)

1 year ago

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XfinityBenjaminM

Official Employee

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3.1K Messages

 

user_dy41nk Please keep in mind that unless you are sending a Direct Message your message is viewable by anyone on this Forum. Please follow these steps and send a Direct Message. 

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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1 year ago

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