Having the same problem. No one will help you can’t get an update app doesn’t work. When you dm them they say looks like there was a disruption 6 days ago which isn’t relevant so so so bad. Makes me wonder why I don’t go to fios or just stream going forwards.
XfinityEricB
Official Employee
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2.3K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_nn4eyd
Visitor
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10 Messages
2 days ago
Having the same problem. No one will help you can’t get an update app doesn’t work. When you dm them they say looks like there was a disruption 6 days ago which isn’t relevant so so so bad. Makes me wonder why I don’t go to fios or just stream going forwards.
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