Visitor
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1 Message
Internet
For weeks now have been having the same issues with no internet. It keep dropping ever hour and then works an hour n then drops. It is ridiculous. I have scheduled multiple visits and they keep canceling them. They tell me it’s a power outage. Let me know how there is a power outage everyday for the past two weeks. I call [Edited: Language] something else is wrong with yalls stuff. All you want to do is reset the modem over and over. Clearly that doesn’t work. Feels like I’m about to pay a months worth of wifi that I didn’t even get
EG
Expert
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110.9K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.3K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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