Internet

I have been a customer for four days. I don’t have internet and I can’t get help anywhere. That assistant thing is a joke. Speaking to real people would be nice. Sooo frustrating! Help!

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XfinityChelseaB

Official Employee

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1.8K Messages

2 months ago

Hello @user_492tfb, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_492tfb

Visitor

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4 Messages

@XfinityChelseaB I don’t see any chat or bell icon in the corner

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2 months ago

XfinityChelseaB

Official Employee

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1.8K Messages

@user_492tfb, Oh! No! Let's see what's going on. Try these steps and let me know if that helps:

Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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user_492tfb

Visitor

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4 Messages

I think I did it right!

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2 months ago

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user_492tfb

Visitor

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4 Messages

2 months ago

Matter was resolved. Replaced the modem and everything is working properly! Great service.

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Expert

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32K Messages

@user_492tfb

Matter was resolved. Replaced the modem and everything is working properly! Great service.

Good deal! I'm glad you got it figured out and now everything is working the way it should! Have a great weekend!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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2 months ago

XfinityMartyR

Official Employee

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2.3K Messages

user_492tfb Awesome! Thanks for letting us know!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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