Greetings, user_i48blj! Thanks for reaching out to our XFINITY Community Forum. I understand the importance of having your services restored right away, especially after making a payment to the account. Rest assured, you have reached the right team to look further into this matter for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityNatalie
Official Employee
•
58 Messages
1 day ago
Greetings, user_i48blj! Thanks for reaching out to our XFINITY Community Forum. I understand the importance of having your services restored right away, especially after making a payment to the account. Rest assured, you have reached the right team to look further into this matter for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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