1 Message
Internet
Hello does anyone know how i can get in contact with a representative i spoke to them a week ago about extending my due date for my bill , they said they extended it until the 30th for me now my internet is shut off and every support option is locked behind paying the bill . I need that extension so i can work
XfinityRoberto
Official Employee
•
1.4K Messages
26 days ago
I’m sorry to hear about the trouble you're experiencing with your bill and the lack of access to support. It’s important to get this resolved, especially since you rely on the internet for work. You have reached the right place and our forums support page are here to help out.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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