1 Message
Internet
just spent 15 minutes thumbing a message to have your janky system tell me “oops” and can everything. If this is a scheduled outage why wasn’t I notified and why does it say “network damage” on the infuriating outage map? We pay luxury prices and appropriately expect service proportionate to the fees. Feeling like a grifted fool over here. Can anyone else relate?
XfinityKrista
Official Employee
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1.4K Messages
6 days ago
Hello @user_xlvmoq, thank you for taking the time to reach out on social media. I know how important it is to have reliable service, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_dh9txr
4 Messages
6 days ago
They keep privatizing my message but i will keep reposting it … [Inflammatory]
(edited)
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