L

Friday, October 11th, 2024 11:32 AM

Internet

No service/no answers

Expert

 • 

106.6K Messages

8 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

3 Messages

@EG​ I don't know how to post publicly I just want to know if they are working on restoring our service 

3 Messages

2 days no service and can't get any answers

Official Employee

 • 

1.5K Messages

@Lf715 Thank you for making us aware that your services haven't been working for the past 2 days. Just in case you were aware, you can use the Xfinity app to stay updated on any planned and unplanned service interruptions.

 

I would be more than happy to review your account to see what's going in your area. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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