1 Message
Internet
I have spoken to three different people by phone from Comcast and none of them have been able to help me and I have had no internet for 5 days from last Friday the 26th to date. I have already followed the follow-ups mentioned by the three people I have spoken to and the ep modem does not turn on the online light the power and us/ds lights do turn on but the online one still doesn't turn on, any solution for that please?
EG
Expert
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110.6K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.4K Messages
10 months ago
@user_tw4isq Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand how frustrating it is not to have working services, especially given how we rely on the internet for work, entertainment and more. I'd love to look into this further for you. To get started please send us a DM to Xfinity Support with your full name and address.
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