Good evening @user_dcnsoa. We'd be happy to look into your internet issue to see if we can resolve it. When you have a moment, could you please send our team a direct message with your full name and full address? Thanks!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
Again
Expert
•
31.9K Messages
1 year ago
@user_dcnsoa
Are you in the Houston, TX area?
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XfinityRaf
Official Employee
•
1.1K Messages
1 year ago
Good evening @user_dcnsoa. We'd be happy to look into your internet issue to see if we can resolve it. When you have a moment, could you please send our team a direct message with your full name and full address? Thanks!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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