Cowboy1Lee's profile

New Poster

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3 Messages

Saturday, February 3rd, 2024 10:10 PM

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Internet

Your service is UNSATISFACTORY!! I’m paying a “new car payment” a month for what’s advertised as the best internet, cable and WIFI service in the USA. Yet everyday, for the past several YEARS, I’ve had to accept pixilated screen, lost internet service, reset the system (that only works half the time), loss of WiFi, etc. Your service people come out, play around, and things get better for a short while. Then it’s right back to your usual [Edited: "Language"] service. This is ridiculous! I live in the SE USA, so I turned down satellite services, like Direct TV, because of COMCAST/Xfinity “promised” better service during storms. Now my friends on Direct TV say they never have issues and I’m paying twice as much for [Edited: "Language"] SERVICE! FIX IT OR I’M MOVING TO A BETTER COMPANY THAT ACTUALLY CARES ABOUT THEIR CUSTOMERS!

Official Employee

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2.1K Messages

1 year ago

 

Cowboy1Lee Thank you for reaching out with your service issue concerns. This certainly isn't what we like to hear, and I'm happy to help in any way I can to get the service working as expected. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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