New Poster
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3 Messages
Internet
Your service is UNSATISFACTORY!! I’m paying a “new car payment” a month for what’s advertised as the best internet, cable and WIFI service in the USA. Yet everyday, for the past several YEARS, I’ve had to accept pixilated screen, lost internet service, reset the system (that only works half the time), loss of WiFi, etc. Your service people come out, play around, and things get better for a short while. Then it’s right back to your usual [Edited: "Language"] service. This is ridiculous! I live in the SE USA, so I turned down satellite services, like Direct TV, because of COMCAST/Xfinity “promised” better service during storms. Now my friends on Direct TV say they never have issues and I’m paying twice as much for [Edited: "Language"] SERVICE! FIX IT OR I’M MOVING TO A BETTER COMPANY THAT ACTUALLY CARES ABOUT THEIR CUSTOMERS!
XfinityEricB
Official Employee
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2.2K Messages
1 year ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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