Visitor
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3 Messages
Internet
I never see internet like yours i pay for 50 but when i start to work internet drop at 15 sometime 9 and it’s always down.
Visitor
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3 Messages
I never see internet like yours i pay for 50 but when i start to work internet drop at 15 sometime 9 and it’s always down.
XfinityJodie
Official Employee
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817 Messages
2 months ago
@user_76c2fc Hello, thanks for the post! Sorry to learn about the ongoing connection issues. Have you done any troubleshooting yet? If so, could you please provide what you've done so far?
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user_76c2fc
Visitor
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3 Messages
2 months ago
Its like that since a first week connection early November
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XfinityJodie
Official Employee
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817 Messages
2 months ago
Got it! Have you tried any kind of troubleshooting like restarting the modem or checking the cable connection to the modem?
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user_76c2fc
Visitor
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3 Messages
2 months ago
Yes many time I have disconnect the router , I put a new coax cable and resetting
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