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user_76c2fc
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Visitor

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3 Messages

Tuesday, December 6th, 2022 2:52 PM

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Internet

I  never see internet like yours i pay for 50 but when i start to work internet drop at 15  sometime 9  and it’s always down. 

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Updated 

3 years ago

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CCJodie

Problem Solver

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1.3K Messages

3 years ago

@user_76c2fc Hello, thanks for the post! Sorry to learn about the ongoing connection issues. Have you done any troubleshooting yet? If so, could you please provide what you've done so far? 

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user_76c2fc

Visitor

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3 Messages

3 years ago

Its like that since a first week connection early November 

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CCJodie

Problem Solver

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1.3K Messages

3 years ago

Got it! Have you tried any kind of troubleshooting like restarting the modem or checking the cable connection to the modem? 

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user_76c2fc

Visitor

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3 Messages

3 years ago

Yes many time I have disconnect the router , I put a new coax cable and resetting 

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CCShan

Official Employee

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443 Messages

@user_76c2fc  Thank you, is this only happening when you work? Do you use a VPN to connect? 

I no longer work for Comcast.

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3 years ago

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