U

Visitor

 • 

3 Messages

Tuesday, December 6th, 2022 2:52 PM

Internet

I  never see internet like yours i pay for 50 but when i start to work internet drop at 15  sometime 9  and it’s always down. 

XfinityJodie

Official Employee

 • 

817 Messages

2 months ago

@user_76c2fc Hello, thanks for the post! Sorry to learn about the ongoing connection issues. Have you done any troubleshooting yet? If so, could you please provide what you've done so far? 

Visitor

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3 Messages

2 months ago

Its like that since a first week connection early November 

XfinityJodie

Official Employee

 • 

817 Messages

2 months ago

Got it! Have you tried any kind of troubleshooting like restarting the modem or checking the cable connection to the modem? 

Visitor

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3 Messages

2 months ago

Yes many time I have disconnect the router , I put a new coax cable and resetting 

XfinityShan

Official Employee

 • 

328 Messages

@user_76c2fc  Thank you, is this only happening when you work? Do you use a VPN to connect? 

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