Visitor
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2 Messages
Internet
Does anyone know why there is an internet outage in the 98258? It's been going on for about 4 days now. There hasn't been any updates at all from xfinity.
Visitor
•
2 Messages
Does anyone know why there is an internet outage in the 98258? It's been going on for about 4 days now. There hasn't been any updates at all from xfinity.
EG
Expert
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118.4K Messages
4 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCTravis
Problem Solver
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546 Messages
4 years ago
@user_a1960b
It is always our goal to be interruption-free, but if we do have an interruption, you can get the latest information by logging in online at https://www.xfinity.com/support/status.
We can take a look for you.
Please send our team a direct message with your full name and full address to get started.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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