Visitor
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1 Message
Internet won’t connect
I just moved. I’m a long time Xfinity customer. I plugged into the coax cable at my new place. It didn’t activate/set up. I used the chat bot and spoke with an agent. After an hour the agent ghosted me. I talked to the previous tenant. She used ATT and a CAT5e cable, not COAX. All I want is a tech to come out but the live chat won’t let me schedule one. Considering switching to ATT
EG
Expert
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120.4K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.8K Messages
7 hours ago
@user_9jzjpn - We would be happy to help however we can!
Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
Since you've already sent us a DM, I'll reply to you there in just a moment!
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