Internet woes

That would be wonderful if I was having connectivity issues but I’m having an issue with my bill as you raised it from 55 to 101.86 despite me having the same service and price since I signed up and without notifying me about the raise in price

Gotcha! u/Sarah Gill

Have you reviewed the billing statements? It sounds like the promotion had expired on the account. The Xfinity app and billing statements are always a great reference tool, we provide on each statement your remaining time in your promotion to ensure there are no surprises when it expires. Our website has a plan builder option where you can find the most value on our offers, are you familiar with how to look at all of that? 

I tried to but it doesn’t show me any promotions or anything related to that it just shows me a shortened view of it all

user_o4wr3n that is really strange. I would love to take a look at everything here on my end. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.