Visitor
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2 Messages
Internet without TV
The price that I pay for service that I am unable to undbundle is absolutely outrageous, I'm being charged more for less service than other people in my neighborhood. I need to change my internet speed to the lowest possible and remove the TV service but the website absolutely will not allow me to do this, it will only allow my to reduce my internet speed and then forces me to choose TV which would double the bill and make it not much less than my currently insane bill. I've never even watched the TV service that I had to bundle, I don't even know where the box is, no one watches TV any more. The chat bot is absolutely useless. I just need to limp this service across the finish line of another provider completing their buildout in our neighborhood. How am I supposed to go about this?
XfinityVianney
Official Employee
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2.2K Messages
8 months ago
Hi there,
Thank you for reaching. I completely understand how frustrating this must be for you. It sounds like you're dealing with a bill for services you don’t even use, which is understandably upsetting. You mentioned that you're being charged more for less service than others in your neighborhood, and you want to change your internet speed to the lowest possible while removing the TV service.
Unfortunately, the website isn’t allowing you to do this. I also hear that you haven’t used the TV service at all, don’t even know where the box is, and find it frustrating that you had to bundle it in the first place. Plus, the chatbot hasn't been helpful, and you’re just trying to hold on until another provider finishes building out their service in your area. Let’s figure this out together.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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