Internet with no updates

My power went out last night, but that got resolved at 5:30p. However the Internet has remained out. Text update from Xfinity  expected restoration at 8:30p, which came and went. As of now, 7a the following morning, Internet is still out. When I check online (app and Xfinity agent) all it says is 'we're aware and are working on it'.

However it still lists power outage as the cause. So it's very frustrating there aren't updates when expected restoration time comes and goes. Currently I'm not sure if they think there's still a problem locally or if they know it's on their end 

I tried multiple times with the ai agent to get any additional information and it completely blocks any actual, useful, response. And there doesn't seem to be any way to contact a live human to get an actual update...so here I am having to go to forums to complain how terrible the customer service is and just trying to get an update that isn't 12 hours old