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user_fufcyw
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Saturday, November 8th, 2025

Internet Wires exposed since install multiple tickets, no resolution Xfinity has not come out to take care

Internet Wires exposed since install multiple tickets, no resolution


Xfinity has not come out to take care of exposed wires from day 1 of installation, have opened several tickets with Xfinity customer care after spending 40+ min each time and no resolution, visited Xfinity office and got no help!

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1 hour ago

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XfinityVictor

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1.8K Messages

3 hours ago

 

user_fufcyw Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_fufcyw

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4 Messages

I have someone on direct messaging and been 30 min again chatting on the same issue, still counting…

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1 hour ago

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XfinityVictor

Official Employee

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1.8K Messages

I'm sorry for the delayed response, we appreciate your patience. I do apologize for any wait between responses. This platform is a bit different from your traditional chat, we work more like an email. The response is not instant, but it will not be forgotten, while we work with other customers. We can only send the code to the number listed on the account. The number you provided does not match the number on the account. Do you have access to the number listed on the account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 hour ago

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user_fufcyw

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4 Messages

1 hour ago

What’s the point of directing to DM if you don’t respond, spent 40 min again, I give up! Take care.

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