Visitor
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1 Message
Internet will randomly drop for days
I've been with XFinity for home internet for 5 years now and my internet will randomly go out for days at a time for 2 to 3 months. It is nearly impossible to get an actual person to talk to and the Xfinity Assistant just tries to send a tech to my house. The problem is NOT at my house. I am literally the last house on this service line and something down the line is and had been causing an issue, but because no one upstream is having an issue I get the same "no outages reported" message from the ai assistant
XfinityCarolyn
Official Employee
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127 Messages
15 hours ago
@user_t5b5s5 Thanks for being a loyal customer for 5 years. We are excited that you have chosen Xfinity to be your service provider and hope that you continue to do business with us in the future. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you with your internet service. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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