Internet was out, even though Xfinity is reporting 'no outage' on their website

My internet went out last night for a couple hours starting around 9:30pm 11/12 and when I went to report an outage, the Xfinity website said my area was fine. How do I request a refund for the outage, I have screenshots that we had no internet connection and that it also caused our Ring camera not to record due to the internet outage we experienced. I feel like any link I try to click on for a 'request refund' and/or 'report outage' link either won't load on the website or brings me back to the page that says there was no outage. You used to be able to report an outage and request a credit and that webpage seems to be removed from their website altogether.