New Poster
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2 Messages
internet usage courtesy month
Hi,
https://www.xfinity.com/support/articles/data-usage-exceed-usage?linkId=177096133 seems to suggest that Xfinity is still offering that, once a year, I may exceed my 1.2 TB data usage w/o charge. Is that still true? Unfortunately, the 'usage meter' link in that post is not working. It's also not working from the 'assistant app.
Thank you!
XfinityBillie
Official Employee
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3.3K Messages
1 year ago
@hdjdsdsk Thank you for taking the time to reach out to us here on our Xfinity Forums! I'm sorry to hear that you aren't able to use that link. I always recommend trying to check the data in the Xfinity app! The information in that link is accurate, and I'd be happy to check the data for you if you could send a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityTy
Official Employee
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376 Messages
1 year ago
You're welcome, and I'm so happy to help! Glad we were able to advise that we do offer the 1 free data allowance per year, and confirm your eligibility. If you have any future issues or questions, please don't hesistate to reach out, and we'll be more than happy to assist you! I hope you have a great rest of your day!
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