1 Message
Internet Upgrade Order Pending
I attempted to upgrade from 350 to 800 mbps and I am unable to upgrade/get a new modem to support it due to the message "There’s an order that is being processed. You'll have limited options to change this order."
EG
Expert
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111.7K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVianney
Official Employee
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2.3K Messages
11 months ago
Thank you for reaching out. I appreciate you taking the time to attempt the upgrade online. The Xfinity App is a great way to make the changes you need, but I see you are running into some trouble. No worries! We got you covered.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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