Internet too expensive

My bill is too expensive and I see other internet providers advertising faster speeds at considerably lower monthly rates. Windstream is offering a 1 gig plan for $29.99 with my ATT wireless discount of $20 and offer a $300 gift card if I switch from Xfinity.

I'd like to be able to direct message an agent to negotiate my bill price.

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Oldest First

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EG

Expert

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119.2K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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F

flash_the_sloth

Visitor

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1 Message

30 minutes ago

I'm in the same situation after my two year promo price expired in June. I see the 5G internet plans might be a better value.

I've tried to contact someone but the voice menu seems to not recognize "cancel my account" and pressing 0 for operator does nothing. I might just go the a Comcast store tomorrow.

1

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XfinitySean

Official Employee

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777 Messages

Hey there flash_the_sloth, thanks for reaching out here on the community forums! Our team would be more than happy to look over options available to your account. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

Here are detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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5 minutes ago

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Customer Service

user_ebd075

Internet too expensive

EG

flash_the_sloth

XfinitySean

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