Visitor
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1 Message
internet theft
My neighbor steals my wifi password with an app from google play. this is several times a day and if i dont use the wifi they yell obscenities through the wall, Ive also caught them changing names of the devices on the xfinity app but if i pause them they change them back and then im blocked .How or where do i report them . I also think theyre unsing emulated space to watch my tv and pc. please help.
EG
Expert
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117.6K Messages
15 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAbby
Official Employee
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832 Messages
14 hours ago
Hello @user_xd2cjv thank you for reaching out on our community forum. Are you using an Xfinity modem? Have you disabled the Xfinity hot spot? Also have you tried changing your router admin password? One of the first things you will want to do is contact our customer security assurance team. Here is a link to contact them. Customer security
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