2 Messages
Internet technical support.
Hello!
I’m trying to get in touch with a human about my Internet service. We had a technician come out yesterday who failed to resolve the problem saying that it was a maintenance issue at the post. I’m trying to figure out when this person might appear. Unfortunately, the Internet service is intermittent and so therefore looks like it is attached and is being read as corrected. Is there anyway I could talk to a human being about this problem. I’ve been through your automated Xfinity chat and phone chat 5 times in the last 24 hours without success. Thank you.
XfinityDena
Official Employee
•
3.2K Messages
3 months ago
@user_i0s6x8
I understand how service issues can be frustrating. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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