Visitor
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1 Message
Internet suspended
I made a pay arrangement on May 16th for May 30th. On May 23rd service was suspended. Used live chat and spoke with agent. Service was reinstated and pay arrangment was approved again for May 30th. On the 24th service was suspended again. Live chat with agent service was again reinstated. Was told I would not have to worry about getting my service interrupted again. Today, May 24th my service is again suspended. Would like to speak woth live person but it is impossible to.
XfinityChristy
Official Employee
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2.1K Messages
27 days ago
Hello user_if1kvm, thank you for reaching out via our Xfinity Community Forums. This sounds incredibly frustrating, and we are so very sorry you've had to go through this repeated service suspension, especially after making payment arrangements and being told it wouldn't happen again. That's absolutely not the experience we want for our customers. We completely understand why you'd want to speak with a live person right now.
We want to help resolve this for you immediately and ensure your service stays on. Please send us a direct message with your full name and service address. We'll look into your account and the payment arrangement history to understand why this keeps happening and work to get your service fully reinstated and stable.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
We're here to help.
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