Internet suspended despite bill being paid

My internet has stopped working. According to my account, my internet has been suspended and will resume once the balance has been paid. However, I have paid through this month and next month. When will my internet service resume?

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XfinityQuemekia

Official Employee

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859 Messages

22 hours ago

Greetings @user_5phwoo, thanks for reaching out. I am so sorry for the disruption to your service, especially since you’ve already paid your balance. To confirm, has your service been restored or are you still needing assistance?

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user_5phwoo

Visitor

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2 Messages

I still need help. Service has not been restored

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5 hours ago

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XfinityQuemekia

Official Employee

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859 Messages

@user_5phwoo If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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5 hours ago

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user_dm7zxu

Visitor

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3 Messages

5 hours ago

I’m experiencing the same issue. Twice this month. It feels fraudulent- ESPECIALLY if multiple customers are experiencing this.

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Customer Service

user_5phwoo

Internet suspended despite bill being paid

XfinityQuemekia

user_5phwoo

XfinityQuemekia

user_dm7zxu

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