Internet suspended despite bill being paid

I still need help. Service has not been restored 

@user_5phwoo If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Hello user_dm7zxu, Sorry to hear you are experiencing similar issues. Are you account currently shut off or are you receiving notifications that it may get shut off? We were having an issue previously of accounts with $0 balances getting warnings, but they were not getting shutdown. 

It was shutoff but then restored after I made a payment I didn’t even owe. This has happened twice with no promised refund in sight. I work from home and can’t afford the unnecessary service interruptions for what seems to be predatory billing practices. This is not looking good for the company or current customers if the billing issues aren’t resolved soon. 

I’d also like to add that the service has been suspended twice when I didn’t have a past due balance and I was still required to make an additional payment for restoration. When the services are disconnected there haven’t been any notices via email, phone, or text from xfinity. 

Thanks for confirming all that information. I am sorry the account has been continuing to get shut off. Please send us a direct message with your full name and service address. We can look into getting this issue escalated and look into refunding any overpayment. We will need to see why the system is not recognizing the payments on the account. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

Sorry to hear that the account is suspended. This is certainly odd for it to shutoff with a zero balance. Send us a direct message with your full name and service address and we can check in to what is happening. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.