Visitor
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1 Message
internet support
We called because of internet speed and connectivity. The agent signed my husband up for a new product promotion and to address our connectivity issue, the agent set up an appointment. The appointment was canceled without any notice to us and now we are stuck with upgraded products and still have the same connectivity and internet speed issue. We have literally called 10 times with the automated account constantly rebooting our modem with no impact and refusing to connect us with an agent. Is this a real company with actual customer service agents? If so, please call us for some support that does not just result in a product upgrade that has no impact on addressing the actual issue.
EG
Expert
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111.4K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.4K Messages
1 day ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I would be happy to take a look at your connection issues. @user_a6pzhx Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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