Visitor
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1 Message
Internet stopped working after Xfinity technician worked outside
Yesterday, an Xfinity technician was working on the cables outside my apartment building. Shortly after the work was completed, my internet stopped working completely.
I contacted Xfinity Support and went through all the troubleshooting steps with an agent. We restarted the gateway, disconnected and reconnected the cables, and ran diagnostics. The diagnostics showed that everything was fine, but I still have no internet connection.
I was able to schedule a technician appointment, but the earliest available appointment is Saturday. I urgently need internet access for work and cannot be without service for several days.
Since the problem started immediately after Xfinity performed work on the outside cables, could someone please escalate this issue and help arrange an earlier technician visit or check the outside connection as soon as possible?
I would greatly appreciate any assistance.
EG
Expert
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120.1K Messages
17 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmandaB
Official Employee
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3.4K Messages
17 hours ago
Confirm you want to be added to the waitlist.
Select your preferred appointment date and time.
You'll get another text message if your desired appointment timeslot becomes available (at least 2.5 hours in advance of the desired timeslot or the original appointment time, whichever is sooner).
Reply Y in the next 30 min to accept.
Reply N to keep your original appointment.
If a better time opens that fits your needs, make sure to rly to reserve your appointment as soon as possible.
In the meantime, you may have access to hotspots around you to help provide a temporary connection. Check out more on our hotspots here.
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