Visitor
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1 Message
Internet still down
Scheduled upgrade 6/13/25 , supposed to be down for no more than 11 hours, it is now 8 days.. Spoken o 7 service reps who have all assigned me it would be on 7 different times. My next call is to the local NBC News to investigate. I am injured and bedridden and for 8 days I have had no Internet or TV access.
XfinitySeth
Official Employee
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189 Messages
1 day ago
Hello user_46pygo! I appreciate you taking time out of your day to let us know about the interruption to your internet service that's been ongoing for over a week now. Recovering from an injury is never easy, so we want to make sure your services are there for you when you need them most, and you've come to the best place for help!
Is the interruption you're experiencing currently being updated through our Xfinity Status Center at Xfinity.com/support/statusmap?
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