internet startup

i do not have an updated IOS and can’t download the app to access my internet. how else am i supposed to start it?

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XfinityMarshante

Official Employee

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124 Messages

1 month ago

Hello @user_2drcfm, Thank you for taking the time out of your day to leave a post. Sorry to hear that you are not able to download the Xfinity app due to not having an updated IOS. To get support with your NOW internet, you can follow this link for NOW Support. There is an overview, FAQ's and also access to the Xfinity Assistant. Please let me know if you have any more questions.

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user_2drcfm

Visitor

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2 Messages

The FAQ only tells me how to start up my internet with the app. I need an actual person to start up the internet with me since, like i said before, i can’t get the app

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1 month ago

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XfinityChristy

Official Employee

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2K Messages

@user_2drcfm What mess do you get when you click on the NOW Support link and then click on the Chat with an Xfinity Assistant?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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Again

Expert

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31.7K Messages

@XfinityChristy

@user_2drcfm What mess do you get when you click on the NOW Support link and then click on the Chat with an Xfinity Assistant?

I'm sure you mean "message" and not mess?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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1 month ago

Customer Service

user_2drcfm

internet startup

XfinityMarshante

user_2drcfm

XfinityChristy

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