Visitor
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1 Message
internet speed
I’m paying over $100 a month for Xfinity Gigabit Internet, but my download speed is only around 25 Mbps. Who am I supposed to contact to actually get this issue resolved?
Visitor
•
1 Message
I’m paying over $100 a month for Xfinity Gigabit Internet, but my download speed is only around 25 Mbps. Who am I supposed to contact to actually get this issue resolved?
sailorbear510
Contributor
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96 Messages
2 hours ago
Can you run a speed test connected to wifi on your phone? This would be a great place to start to test for speed issues if your computer or device is at fault.
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XfinityThomasA
Official Employee
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3K Messages
58 minutes ago
To begin, could you share a little more about:
Which devices you’ve tested your speed on?
Whether the tests were over WiFi or a wired connection?
Any troubleshooting steps you’ve already tried?
Here are a few helpful checks you can try while we work through this together:
Check for service interruptions: Use the Xfinity app or website to see if there are any known interruptions in your area and even sign up for alerts if impacted.
Verify equipment: Make sure your modem is compatible with your speed tier and not at its end-of-life by checking at mydeviceinfo.xfinity.com.
Consider upgrading to an Xfinity Gateway.
Inspect cables: Ensure the coaxial cable is finger-tight at both ends and check Ethernet cables for damage.
Power cycling and optimization tips:
Unplug your modem and/or router for at least 60 seconds, then plug them back in (modem first, then router).
Place your gateway or router in a central, open location, away from walls and electronics.
Thank you for being our eyes and ears on the other end and allowing us the chance to help out.
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