Skip to main content
user_wally14's profile
user_wally14
1st Topic
1st Reply

Visitor

 • 

8 Messages

Tuesday, July 22nd, 2025

Internet speed

Less than a week ago, Xfinity was doing some work in our neighborhood. They accomplished things within a few hours. Thank you.
Since then, our Download/Upload (Using Xfinity's speed test) is almost 0. Numbers are 150/40. These numbers are way below our plan. 
Trying to find someone to talk to, work with is impossible.
How/where can I contact someone?

Question

 • 

Updated 

8 days ago

19

2

0

Oldest First
Selected Oldest First
XfinityMarshante

Official Employee

 • 

319 Messages

11 days ago

Hello @user_wally14, thank you for taking the time to leave a post. Sorry to hear that you are having issues with your speed. Have you tried rebooting the modem? Are you wireless or hardwired to the modem when you are having speed issues? 

0

0

user_x34zxg

Visitor

 • 

1 Message

8 days ago

i am also having extreme issues unable to work due to upload speed of less than 1; on personal laptop without vpn download speed is 250+-almost 400 upload below 1 and is a bit lower when on company vpn but upload is 0.  resetting modem has not helped.  i have tried with both hardwire and wireless (literally next to the modem). I have checked all connections, tried the reset etc.   I called in and someone wanted me to change to the gig plan...i just want what i am already paying for to work like it has always worked.  

1

0

XfinityRay

Official Employee

 • 

3.1K Messages

Thanks for reaching out about the upload speed when you are on a VPN, user_x34zxg. I work at home and understand how stressful that would make things. We are happy to further help to get to the root cause of this. I have some questions for you.

 

What type of devices are you using such as a laptop, MacBook, or PC?

 

Is the upload speed always slow on the VPN or is it fast sometimes but then start losing speed?

 

Did the upload speed on VPN work well then stop or has this issue always been present? 

 

Do you have Advanced Security or Advance Security on the go enabled in the Xfinity app? 

  1. In the Xfinity app, go to the Security tab.
  2. Select Advanced Security.
  3. Select Advanced Security under Settings.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

forum icon

New to the Community?

Start Here