@user_kbu3hw Thank you for making us aware that you're not getting the proper internet speeds via Forums. I would be more than happy to figure out a solution to this problem you're experiencing. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?
XfinityRaul
Official Employee
•
2K Messages
24 hours ago
@user_kbu3hw Thank you for making us aware that you're not getting the proper internet speeds via Forums. I would be more than happy to figure out a solution to this problem you're experiencing. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?
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