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user_ow73fp
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3 Messages

Sunday, May 25th, 2025 5:43 PM

internet speed

plan is 1100mbs ... getting around 500 to 600 since i upgraded speeds about the same i was getting when i was running 800mbs ...

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1 month ago

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XfinityBillie

Official Employee

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3.4K Messages

1 month ago

 

user_ow73fp Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team is here to help you with resolving your connection concerns. I understand that you are only getting about 500-600 Mbps, can you share how this speed test was performed and if it was via Wi-Fi or an Ethernet connection? Also, can you share with us what troubleshooting steps you have already attempted, such as checking the connection, rebooting the modem etc. 

 

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user_ow73fp

3 Messages

did some on xfinity and on other sites ... on xfinity it was 350mb from xfinity to modem ... ran thru xfinity troubleshooting automatic with question ... it fixed it for about 18 hrs or so but it aparntly not a permanant fix ...

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1 month ago

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XfinityBillie

Official Employee

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3.4K Messages

 

user_ow73fp I'm sorry to hear that you are still experiencing the service issues even after attempting troubleshooting with the app. I"d like to get a better look at the signal from our end. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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1 month ago

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Again

Expert

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31.8K Messages

1 month ago

@user_ow73fp 

plan is 1100mbs ... getting around 500 to 600 since i upgraded speeds about the same i was getting when i was running 800mbs ...

Have you rebooted your modem by removing the power cord for 30 seconds and then plugging it back in?

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