Visitor
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1 Message
Internet speed issue in OCNJ
I have been having an issue getting the 300Mbps speed I have been paying for over the past year. I have confirmed thr router settings and rebooted my router multiple times. I am getti g spped from 5Mbps to 100Mbps and it fluxuates so much, I cannot work off of that connection. How can I get a tech out to chexk the outside cable?
EG
Expert
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113.3K Messages
7 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.1K Messages
7 days ago
Thank you for reaching out here. I can definitely check on any issue with that internet service from here, and get a service call set up if needed for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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