Visitor
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1 Message
Internet speed drooped from 1 Gb to 100mg overnight.
My internet service dropped last night from 1 Gb to 100 Mb. I can't get phone service insists on restarting modem but does not connect me to an agent to resolve. Please help.
Visitor
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1 Message
My internet service dropped last night from 1 Gb to 100 Mb. I can't get phone service insists on restarting modem but does not connect me to an agent to resolve. Please help.
EG
Expert
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111.4K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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2.1K Messages
1 day ago
Hello user_c32a40
Have you attempted to just quickly reboot the modem? That typically can remedy connection hiccups. It seems like it might have attempted to process a device update for the modem, those normally occur late night during low traffic periods.
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