Visitor
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1 Message
Internet Slow/Drops
I’ve had problems for 2 weeks. I’ve been to your phone support and virtual assistant multiple times without resolution. I just typed in the full problem and the internet dumped before I could save it. How do I get a technician to come out?
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC= CM-QOS=1.1;CM-VER=3.1;
XfinityJon
Official Employee
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457 Messages
3 days ago
Hey there user_hcwtg3. We can help you with scheduling a technician. I would need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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