Visitor
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1 Message
Internet slow
We’ve been having trouble with our Wi-Fi router seems to be running really slow lately. Can we get somebody out here to check it out and see if it needs to be replace
Visitor
•
1 Message
We’ve been having trouble with our Wi-Fi router seems to be running really slow lately. Can we get somebody out here to check it out and see if it needs to be replace
XfinityAmira
Official Employee
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4.8K Messages
2 hours ago
Hi user_ybn4dj! Thanks for reaching out on our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I am sorry to hear about the slow connection you've been experiencing. My team would be more than happy to further troubleshoot this with you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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