Visitor
•
2 Messages
Internet slow and drops several times per hour on computer. Video games will not connect due to strict NAT rules.
It is almost like xfinity is blocking ports and throttling my service without any notification. Issues for ~1 week, waited half a day on a technician that never showed am I entitled to monetary compensation for wasted time and missed work due to downed service including still no plan to fix anything?
XfinityRay
Official Employee
•
2.8K Messages
1 day ago
Hi thee, user_nv2tiw! Thanks for reaching out about your internet service. We are happy to further help and want that working great! I understand that would be frustrating to have lag in your games and also to wait for a visit where no one came. We want to get this turned around! We do not throttle the internet so there is a technical issue going on.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_nv2tiw
Visitor
•
2 Messages
17 hours ago
So just to follow up for other customers. Up until I posted here service was relatively poor; and kept implying that it was an issue with my equipment multiple modem resets/xfinity tool telling me there were no problems then sometimes telling me there were. But both XfinityRay and my tech (that showed up very late (in a rainstorm); but shared that they had several techs call out sick in our area) were pretty great, the issue was resolved quickly with the technician. The second part of my service experience gets a 10/10.
1
0