Visitor
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1 Message
internet signup autopay
I'm attempting to sign up for 500mbps internet service. The terms quote $45/mo plus taxes if I use autopay with a checking account, and sign up for paperless billing. I connected my checking account and signed up for paperless billing. But when I move to the last page for signup confirmation, it shows $55/mo. I've read elsewhere that the $10 autopay/paperless discount won't start for 45 days or so. But when I click on the charges on that last page, it says the $10 discount is included in my price. Which can't be right because it's a $45 plan. Can someone officially confirm this issue is normal during signup? I don't want to be stuck paying $10 more a month. It's the reason I'm dumping ATT fiber.
EG
Expert
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119.8K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.6K Messages
2 hours ago
@user_5wegsh You're in the right place for help. Yes autopay can take up to 45 days to activate after sign up. The discount will show up once the autopay starts. Rest assured you will not be double charged. I have a link that goes into how autopay works https://www.xfinity.com/support/articles/automatic-payment-paperless-billing
I have a second link that goes into how to turn your autopay on and off at https://www.xfinity.com/support/articles/setting-up-auto-payments I am happy to check over your account in more details with you please direct message me your first and last name along with your full service address so I can assist you further?
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(edited)
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