Visitor
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1 Message
Internet Set-Up
My apartment does not have a coax outlet. I need someone to come out and run a line for me, but I cannot get through to a human on the phone. Can someone please call me?
Visitor
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1 Message
My apartment does not have a coax outlet. I need someone to come out and run a line for me, but I cannot get through to a human on the phone. Can someone please call me?
XfinityKei
Official Employee
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1.9K Messages
10 days ago
@user_vev78m Thanks for bringing your concerns to our attention. If your home requires wall fishing, this is something our technicians do not perform and you would need to hire an electric.
HelloTech is also a nationwide service that helps with services we don't offer. As Comcast customers, you may receive up to 25% off these services from HelloTech. The contact information is hellotech.com/xfinity-care and contat number is 1-800-753-6139.
Can you please direct message me your first and last name along with your full service address so that I can assist you further.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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