Visitor
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1 Message
Internet Setup
Trying to set up new internet but Xfinity app says access not authorized and online it says my info doesn’t match records when I try to create and Xfinity id. As well as the website keeps saying something unexpected happened when trying to sign in.
XfinityRichard
Official Employee
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2.3K Messages
5 days ago
Hi there, @user_l5kfik ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to get service. Please be assured you reached the right person to assist you. Can you please send me a DM with your first and last name along with your full service address so that I can assist you further?-Richard
Before, I can do that for account security I would need to send a verification code to either the text number or email address on file that is only valid for 15 minutes. Which method would work best for you?-Richard
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