@user_ygxgi3 Thanks for adding a post to the community. We can help. Are you swapping modems? If so, did you follow the steps on the video here https://www.xfinity.com/support/articles/activate-xfi-gateway-app? That shows how to connect it and also activate with the Xfinity App.
XfinityBenny
Official Employee
•
790 Messages
3 months ago
@user_ygxgi3 Thanks for adding a post to the community. We can help. Are you swapping modems? If so, did you follow the steps on the video here https://www.xfinity.com/support/articles/activate-xfi-gateway-app? That shows how to connect it and also activate with the Xfinity App.
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