New Poster
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1 Message
Internet services
I have now been out of work for 2 months. My wife works from home and my kids do distance learning as we cannot risk my wife getting Covid as she is high risk. My services were interrupted my wife barely makes enough to cover our rent and food can we make some sort of payment plan or arrangement to restore just the internet so she can continue working?
Responses
Gambit66
Problem Solver
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314 Messages
4 m ago
Contact your kids school. If your kids are in an online school, the school will provide free internet access. Even if they are in brick and mortar, they will provide free internet access.
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jlavaseur
Valued Contributor
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409 Messages
4 m ago
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CCAndrew
Diamond Problem Solver
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25.9K Messages
4 m ago
@Efam2021 it’s been escalated to an Official Employee to help you out
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ComcastRob
Official Employee
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250 Messages
4 m ago
@Efam2021
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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