1 Message
Internet services deactivated
I’m really [Edited: "Language"] right now. I spoke to one of your agents, trying to transfer my Internet services to a new apartment. During the transfer attempt, there was an error on your part, causing my Internet services to be deactivated. The next day when speaking with two of your customer service agents trying to get my services activated they told me I can no longer get the same offer I just signed up for 2 months ago during the holidays because once a promotion is canceled, it is no longer available. I never canceled anything it was all you. I spoke to them about the issues I was having and both told me I had to pay higher price for the original services that I just signed up for. Why should I have to deal with this when I did nothing wrong. All they did was waste my time speaking with them for 3 hours
EG
Expert
•
108.3K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityEricB
Official Employee
•
1.9K Messages
12 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0