I’m really sorry to hear you’re having to deal with that, especially during a move, @user_xuuhqb that’s already a stressful time on its own. I completely understand wanting to get your service taken care of quickly and without any extra hassle. I’d be happy to help get this cancelled for you. When you have a moment, please send me a DM with your full first and last name along with your full service address, and I’ll take care of the next steps for you.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
user_xuuhqb
Visitor
•
3 Messages
13 hours ago
now no longer live at that address
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XfinityRichard
Official Employee
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3.4K Messages
13 hours ago
I’m really sorry to hear you’re having to deal with that, especially during a move, @user_xuuhqb that’s already a stressful time on its own. I completely understand wanting to get your service taken care of quickly and without any extra hassle. I’d be happy to help get this cancelled for you. When you have a moment, please send me a DM with your full first and last name along with your full service address, and I’ll take care of the next steps for you.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
0
0
user_xuuhqb
Visitor
•
3 Messages
13 hours ago
Please send me a confirmation of the cancellation of that internet service. [Edited: "Personal Information"]
(edited)
1
0