Internet service

Question

My internet service has been out as of 9:00 a.m. today and was inquiring if I received a credit for non-service up to this point once it is restored. Have received a message that it would be restored as of 11:45 a.m., and then 2:00 p.m., it is now going on 3:00 p.m. and I still have no internet service.

XfinityEmilyB · Answer

user_6ktaqd Welcome to our community forum! Thank you for reaching out so we can make sure you're compensated for the time you experienced issues with your service. You can request a credit for the downtime by following these steps.

To get the most up-to-date information, you can always visit our Status Center or use the Xfinity app to view the status of your services and equipment and even troubleshoot any issues that may arise in the future. I appreciate your patience as we work towards a resolution.

Customer Service

user_6ktaqd

Internet service

XfinityEmilyB

New to the Community?